The Director of Retail will be responsible for the in-store customer experience to ensure that every location consistently reflects the company’s brand image. The Director of Retail will be responsible for maximizing the profitability of the retail stores, controlling operating costs, implementing merchandise programs, and achieving sales and profitability goals. This individual should have experience overseeing regulated dispensary operations in a compliant market. This role should have the ability to grow a business from the start-up phase through ongoing activities.
Build and maintain relationships with state and local agencies and serve as the point of contact
Understand the consumer and act as their voice in decision making
Establish the brand at the local and state levels
Create a consistent in-store experience for customers across all retail operations; work with operations leaders to ensure store experience meets expectations consistently
Work with HR to develop retail policies and procedures and incorporate into day to day operations
Ensure all retail facilities operate in full compliance with local, state and federal laws
Coordinate with Operations team on inventory supply including necessary transportation and logistics to and from retail locations
Recruit and develop Dispensary Management across all locations
Monitor each retail store’s inventory, staffing, and other operational aspects to optimize store performance
Responsible for communicating regional performance and feedback to the VP of Retail.
Maximizes profits and assets and is responsible for short and long term planning in areas of budgeting, goal setting, and team development
Understands the overall retail environment and competitive landscape of the region, such as indirect competition, market awareness, industry trends, etc
Assist in the development of all retail design, layouts, and overall customer experience.
Work with our VP of Marketing/Branding to implement promotions and other marketing/advertising initiatives
Direct the procurement department, which is responsible for purchasing all products intended for retail sales.
EDUCATION & EXPERIENCE
Bachelor’s Degree in Business Administration or related discipline, Masters Preferred
7+ years relevant experience working in a Hospitality or Retail, brick and mortar environment with a large national chain
Experience with project management, change management and driving programs independently
Experience working with start-ups and helping organizations through scaling
A strong knowledge of retail operations, merchandising, and human resources
Consumer Packaged Goods and cannabis industry experience a plus
Experience driving profitable sales
Expert in retail with experience managing multiple retail locations
Strong analytical skills
Experience working with start-ups
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).