GET TO KNOW PAMS
We identify, evaluate, and acquire U.S.-based cannabis operations within each state to vertically integrate, produce, and distribute medical-grade cannabis formulations in the United States offering patients and customers premium, high-grade cannabis and related products.
The Customer Care Information Coordinator, under the general guidance of the Director, Customer Care will provide oversight for all Jushi brands and customer-facing divisions knowledge both internal and customer-facing. This individual will provide direction, guidance and tactical leadership to continuously tune and optimize the operational effectiveness of all customer and staff facing knowledge databases. This individual will champion team communications as it relates to issue resolution, and change management. Further to the responsibilities of this vital role, the Information Coordinator will possess an in-depth working knowledge of contact center technologies and participate in leveraging these technologies to continuously improve customer/employee self-service.
EDUCATION & EXPERIENCE
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice
PAMS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.
We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).