Senior Customer Consultant

Normal, IL

Full Time

Retail

Mid Level

THE OPPORTUNITY

The Senior Customer Consultant will partner with the Dispensary Manager and Shift Supervisors to lead the team. This role should lead by example by being the ultimate illustration of service, dedication, pace, and energy. The Senior Customer Consultant will also be primarily responsible for receiving deliveries, inputting inventory data, restocking product on the floor, and ensuring that all product remains in FIFO order. The Senior Customer Consultant should mentor, motivate, elevate, and inspire the team by keeping a positive and can-do attitude at all times.

Follow and uphold established policies for sales and customer service to ensure customer satisfaction
Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team
Responsible for monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Store Manager
Assist Customer Consultants in the consultation of patients to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our patients differently
Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift:
Correct cash handling and discount application
Verification of proper paperwork, documentation, and ID for customers
Security measures and safety compliance
Maintenance of an organized and clean store
Support for open communication with the management team and other coworkers
Reporting of team member issues or customer situations
End of day daily update e-mails
Opening and closing duties
Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations, including:
Lead in the onboarding and training of new Customer Consultants in partnership with the Store Manager

EDUCATION & EXPERIENCE

High School diploma or General Education Development (GED) required
Associate or Bachelor’s degree in any field preferred
Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality
Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience
Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
High-level critical thinking, attention to detail, mathematical, language, and reasoning skills
Must be comfortable adding, subtracting, multiplying and dividing fractions and decimals, and high-volume cash handling

PHYSICAL REQUIREMENTS

Constantly perform desk-based computer tasks
Frequently sitting and standing
Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
Occasionally Twist/bend/stoop/squat, kneel/crawl
Must be able to work a flexible schedule to include weekends and holidays
Complete any needed assistance including oversight and coverage outside of the assigned region as required
An environment with moderate to loud noise level

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

The Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, and Paid Time Off.

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Jushi identifies, evaluates, and acquires U.S.-based cannabis and hemp operations to vertically integrate, produce, and distribute formulations in the United States.

Senior Customer Consultant

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