Senior Patient Care Consultant

Easton, PA

Full Time

Retail

Mid Level

SENIOR PATIENT CONSULTANT
The Senior Patient Consultant will partner with the Dispensary Manager, Assistant Manager and Shift Supervisors to lead the team. This is a developmental role to help understand and learn different aspects of the business. The incumbent is responsible for leading by example; by being the ultimate illustration of service, dedication, pace, and energy. The Senior Customer Consultant will be primarily responsible for learning how to open, close the dispensary. The secondary part of the role is learning how to run the sales floor, problem solve customer issues and elevate the customer dispensary experience. The Senior Customer Consultant will train, mentor, motivate, elevate, and inspire the team by always maintaining a positive and winning attitude.

THE TEAM

Founded in 2018 and headquartered in Boca Raton, Florida, Jushi is a vertically integrated, multi-state cannabis company that develops and operates high-end retail locations, premium brands, state-of-the-art cultivation, processing, manufacturing facilities, along with a cutting-edge online platform that is setting a new standard for a sophisticated, data-driven, modern cannabis experience.

Since its founding in 2018, Jushi has grown from just a handful of people with an idea to more than 900 employees strong. The Company has scaled its operations in seven states, including Pennsylvania, Virginia, Massachusetts, Illinois, California, Nevada, and Ohio, and has been named one of the top five cannabis companies to work for by Cannabis Business Times.

The Company operates more than two dozen retail locations across the country under the retail brand, BEYOND / HELLO™ as well as under the recently acquired brand, Nature’s Remedy and NuLeaf. The Company provides an unparalleled in-store experience, coupled with online reservations and in-store express pickup.
Each day, Jushi team members continue to grow, cultivate, process and manufacture a comprehensive suite of cannabis brands under the names: The Bank, The Lab, Tasteology, Nira + Medicinals and Sèche, which are addressing a wide variety of consumer and patient needs across multiple states.

WHAT YOU WILL DO

Follow and uphold established protocols for sales and customer service to ensure customer satisfaction
Maintain in-depth knowledge of products and strains in the store, as well as industry-wide product knowledge and strive to train and share that knowledge with other members of the team

May be responsible for monitoring and maintaining inventory levels; creating inventory list for restock (fulfillment store only), receiving deliveries, inputting inventory data into the system.
Assist Customer Consultants in the consultation of customers to ensure that the employee is empowered and informed on the right product choices by being knowledgeable about how different methods of cannabis consumption affect our customers differently
Audit online menus for accuracy
Complete and appropriately delegate (if applicable) tasks assigned during a scheduled shift:

Correct cash handling and discount application
Verification of proper paperwork, documentation, and ID for customers, medical paperwork in Dutchie or MJ (POS systems)

Maintain an organized, clean store and merchandise standards
Support of open communication with the management team and other coworkers
Reporting of team member issues or customer situations to Manager on Duty

Execute store operations during scheduled shifts
Organize opening and closing duties as assigned.
Assist with training of new SOPs within the store
Floor supervisor – run the sales floor to coach and train on Unit Per Transaction and Average Dollar Sale
Maintain store cleanliness, adherence to compliance and state regulations

Work with the Management team to ensure retail store operations run smoothly, accurately, and in compliance with the applicable rules and regulations (certain states labeled as an Agent in Charge or hold a Key holder badge, may require additional compliance duties by state regulations).
Lead in the onboarding, training and development of new Customer Consultants in partnership with the Dispensary Manager

EDUCATION, KNOWLEDGE, & EXPERIENCE

High School diploma or General Education Development (GED) required
Associate or Bachelor Degree in any field preferred
Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality
Minimum of 2 years combined dispensary, call center, retail, sales, hospitality, or customer service experience (knowledge of retail environment)

Excellent computer and technical skills, including experience with web browsers, retail POS systems, and credit card processing terminals.
High-level critical thinking, attention to detail, mathematical, language, and reasoning skills
Must be comfortable in high-volume cash handling, Excel, and Microsoft Office
Ability to learn quickly
Effective oral communication skills
Strong interpersonal skill
Ability to work as part of a team
Ability to build relationships

PHYSICAL REQUIREMENTS

Constantly perform desk-based computer tasks
Frequently sitting and standing
Occasionally stand/walk, reach/work above shoulders, grasp lightly/fine manipulation, grasp forcefully, use a telephone, sort/file paperwork or parts, lift/carry/push/pull objects that weigh up to 25 pounds
Occasionally Twist/bend/stoop/squat, kneel/crawl
Must be able to work a flexible schedule to include weekends and holidays
Complete any needed assistance including oversight and coverage outside of the assigned region as required
An environment with moderate to loud noise level

WHAT WE HAVE TO OFFER OUR EMPLOYEES AT JUSHI:

We offer benefit packages that may include: Medical, Dental, Vision, Life, Short, and Long Term Disability, Flexible Spending Accounts, Paid Time Off, Paid Holidays, and 401(k).

BONUS DUTIES YOU SHOULD UNDERSTAND:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice .

Jushi is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Apply for this position

Required*

Apply with

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

Can you work weekends?

Can you work evenings?

Can you work overtime?

Have you ever been convicted of a felony?

If “Yes”, you have been convicted of a felony, please explain the circumstances around the conviction:

In 150 characters or fewer, tell us what makes you unique. Try to be creative and say something that will catch our eye!

150

1. State regulations governing cannabis company employees are very strict regarding employment eligibility. Have you reviewed applicable state regulations and believe you are eligible for licensing under such state’s laws and regulations?

**This Question Does Not Apply for Positions In or Applicants From Philadelphia, New York City, Illinois, etc.***

2. Have you ever been convicted of a criminal offense, had an adjudication of a crime withheld, or pled nolo contendere (no contest), to a crime? This includes convictions later expunged.

**This Question Does Not Apply for Positions In or Applicants From Philadelphia, New York City, Illinois, etc.***

If yes, include details of each crime, the date of conviction, adjudication or plea, and the penalty imposed. In addition, please include information concerning all crimes to which you were adjudicated guilty or pled nolo contendere. A conviction does not automatically mean that an applicant will not be hired. Give all the facts so that an informed decision can be made. Although conviction of a crime generally is not an automatic bar to employment with the company, some jobs may not be held by persons convicted of certain crimes.

**This Question Does Not Apply for Positions In or Applicants From Philadelphia, New York City, Illinois, etc.***

3. Are you currently awaiting trial or sentencing for any criminal offense? If yes, provide complete details.

**This Question Does Not Apply for Positions In or Applicants From Philadelphia, New York City, Illinois, etc.**

4. Are you at least 21 years of age?*

5. What is your desired salary?

Note: please enter numbers only, no additional spaces or characters.*

6. What do you believe qualifies you for this position?*

7. Will you now or in the future require sponsorship to work within the United States?*

8. Select the answer most applicable to you:* I currently work for Jushi Holdings, Inc., Nature's Remedy, Beyond/Hello, or NuleafI have previously worked for Jushi Holdings, Inc., Nature's Remedy, Beyond/Hello, or NuleafI have never worked for Jushi Holdings, Inc., Nature's Remedy, Beyond/Hello, or Nuleaf

9. Did anyone refer you to this opportunity? If yes, please provide the name of the employee who referred you.*

The following questions are entirely optional.

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.

Gender

Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran

A “disabled veteran” is one of the following:
- a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
- a person who was discharged or released from active duty because of a service-connected disability.
A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

Veteran status

I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability

Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 04/30/2026

Why are you being asked to complete this form?

We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn's Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention-deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury

Please check one of the boxes below:

YES, I HAVE A DISABILITY, OR HAVE HAD ONE IN THE PAST NO, I DO NOT HAVE A DISABILITY AND HAVE NOT HAD ONE IN THE PAST I DO NOT WANT TO ANSWER

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Name	Date

Human Check*

Submit Application

Jushi identifies, evaluates, and acquires U.S.-based cannabis and hemp operations to vertically integrate, produce, and distribute formulations in the United States.

Senior Patient Care Consultant

Apply for this position